These terms apply to business customers. If you are contracting as a consumer rather than for the purposes of a business, additional statutory rights apply to you and some clauses below will not. Tell us and we will confirm the position in writing before you pay anything.
1. Definitions
In these Terms and Conditions, unless the context requires otherwise:
- Business Day
- Any day other than a Saturday, Sunday or public holiday in England, when banks in London are open for their full range of normal business.
- Client
- The company, firm or body engaging the Developer to perform the Services.
- Contract
- These Terms and Conditions as amended from time to time, together with any Quotation.
- Developer
- WDL Digital Ltd trading as Rewired Websites, a company registered in England and Wales under company registration number 12944648, whose registered office is at 124 City Road, London, EC1V 2NX, and which carries on the business of providing the Services.
- Fees
- The total fees payable to the Developer for the Services as set out in the Quotation, together with any fees arising from a change to the Services.
- First Instalment
- The non-refundable deposit payable on commencement of the Contract, equal to 50% of the Fees for the website design and development Services as set out in the Quotation.
- Final Instalment
- The remaining 50% of the Fees, payable on completion of the website design and development Services.
- Package
- The service package selected by the Client and identified in the Quotation, being Starter, Contractor, Team or such other package as the parties agree.
- Care Plan
- The ongoing services described in the Quotation covering domain registration and management, hosting and hosting management, software and technical updates, one minor change per year and one professional email mailbox, charged at £50 per month.
- Quotation
- The quotation or quotations presented to the Client by the Developer setting out the Services required.
- Services
- The services in respect of the Website, including graphical design, HTML, CSS, JavaScript, static site generation and other related computer programming, as described in the Quotation, together with any other services provided on a rolling basis as set out in the Quotation, including the Care Plan and any search visibility or content services.
- UK Data Protection Legislation
- The Data Protection Act 2018 and the UK General Data Protection Regulation as defined in section 3(10), as supplemented by section 205(4), of that Act, as amended from time to time.
- Website
- The Client's website to be developed by the Developer in accordance with the Services under the Contract.
2. Acceptance of the Services
2.1These Terms and Conditions are read in conjunction with, and form part of, the Quotation and set out the provisions under which the Developer will provide the Services.
2.2Quotations are valid for 30 days from the date of issue and constitute an offer by the Developer to provide the Services on these Terms and Conditions.
2.3By accepting a Quotation the Client acknowledges that the Developer will issue an invoice for the First Instalment, and these Terms and Conditions are then deemed accepted.
2.4No contract exists between the Client and the Developer until the Developer sends an invoice for the First Instalment. The First Instalment must be paid before the Services commence and is, in all circumstances, non-refundable.
2.5Any services not included in a Quotation or invoice do not form part of the Contract. It is the Client's responsibility to check that the Quotation and any invoice are accurate. The Developer may withdraw from the Contract at any time before the First Instalment is paid, on written notice.
2.6These Terms and Conditions apply to the exclusion of any other terms the Client seeks to impose or incorporate, or which may be implied by trade, custom, practice or course of dealing.
3. Scope of the Services
3.1The Developer shall provide the Services in accordance with the Package selected by the Client and set out in the Quotation.
3.2The Client may at any time request additional services outside the original Quotation, and the Developer will provide an additional Quotation on receipt of the specification.
3.3The Developer will use commercially reasonable efforts to complete the Services in a timely manner. Any dates given, including the delivery timescales stated for each Package, are estimates and time is not of the essence.
3.4The Developer is responsible for the quality of the Services and will perform all work with reasonable care and skill. Where a functional specification and testing criteria are included in the Quotation, fulfilment of those criteria is the sole measure of completion.
3.5The Client agrees that the Developer's standard development platform is an acceptable platform for the development of the Website, and that acceptance testing will take place only on that platform. Requests relating to hardware or software outside the standard development platform are additional services.
3.6The Client agrees to provide the information and content the Developer needs within 7 days of it being requested. If it is not provided within that period, the Developer may complete the Website with placeholder structure for the Client to populate, at which point the Services are treated as complete and all Fees become due.
3.7Unless the Quotation says otherwise, adding site content is the Client's responsibility. Where the parties agree that the Developer will add content, clauses 3.7.1 to 3.7.4 apply.
3.7.1The Client must provide the information and content in accordance with clause 3.6.
3.7.2Once content has been added by the Developer, further alterations are chargeable except as provided by clause 7.5.
3.7.3Notwithstanding clause 3.4, proofreading content and checking it for factual accuracy is the Client's responsibility.
3.7.4Content must not be taken from other websites, and the Developer is not responsible for checking whether content supplied by the Client has been.
4. Permission and copyright
4.1Copyright in the completed designs, images, pages, code and source files created by the Developer for the Website is assigned to the Client on payment of the Final Instalment. Until the Final Instalment and any outstanding Fees are paid in full, ownership of all materials produced remains with the Developer.
4.2On assignment under clause 4.1 the Developer waives its moral rights in those materials arising under Chapter IV of the Copyright, Designs and Patents Act 1988.
4.3The Client confirms that all media and content it supplies is either owned by it or used with the permission of the original author, and indemnifies the Developer against any claim and all costs arising from the use of that media and content.
4.4The Client agrees that the Developer may include a development credit and link within the code and, where agreed, displayed on the Website.
4.5The Client agrees that the Developer may include work done for the Client in a portfolio of its work.
4.6The Client agrees to abide by the terms of any third-party software or service included in the Services. The Developer will identify any such third-party service before it is used, and it is the Client's responsibility to review and accept that provider's terms.
5. Material
5.1The Developer may refuse to handle information, materials or content that it considers to be unlawful or otherwise inappropriate; to contain a virus or hostile program; to constitute harassment, discrimination, violence, obscenity, harmful intent or spam; or to constitute a criminal offence or infringe privacy or copyright.
6. Domain names and hosting
6.1The Developer may, but is not obliged to, arrange domain registration and hosting through a third-party provider.
6.2Registration of a domain name is not an endorsement of the right to use that name. The Client is responsible for ensuring it has title to the domain name and indemnifies the Developer against any claim and costs arising from its registration.
6.3Where the Care Plan includes domain management, the domain may be registered in the Developer's name on the Client's behalf, using the Developer's contact details. The Client agrees to abide by the third-party registrar's terms. On written request following payment of all outstanding Fees, the Developer will initiate transfer of the domain to the Client or to a registrar of the Client's choosing.
6.4The Client is responsible for its use of third-party domain, hosting and email services and for supplying accurate details to those providers.
6.5Information submitted for the registration of a domain name may be published by the relevant registry. Where the Client is not using the Website for trading purposes it may ask the registrar to withhold its contact details.
6.6The Client is liable for domain registration and hosting set-up costs and for the ongoing costs of both, where these are included in the Website build or the Care Plan.
6.7Support relating to domain, hosting and email services provided directly to the Client by a third party is a matter between the Client and that third party.
6.8Any domain or hosting charges not included in the Quotation, including further registrations, transfer charges, renewals, upgrades, additional storage and bandwidth, are payable by the Client.
6.9The Client agrees to pay domain and hosting fees when they fall due and to notify the Developer promptly of any change to its contact details. Failure to do so may mean renewal notices are not received, which can result in loss of the domain and of website and email services. The Developer is not liable for that outcome.
6.10The Client agrees to provide any access details the Developer reasonably requires to deliver the Services, and to keep its own copy of those credentials.
6.11The Developer may decline to work with a particular domain or hosting arrangement without giving a reason.
7. Projects
7.1The Client accepts that pages built from a design may not match the original design exactly, because of differences between design software and the way browsers render code. The Developer will use reasonable endeavours to match the design as closely as possible but does not guarantee an exact match. Where third-party components or templates are used, some amendments may not be possible, and where they are possible further charges may apply.
7.2During a project it is the Client's responsibility to respond promptly to requests for information.
7.3On completion of the agreed design, the Client has 20 Business Days to review and approve the Website. If no dispute is raised in that period the Services and the Website are deemed complete and satisfactory.
7.4The Final Instalment is due on completion. The Developer may withhold assignment of intellectual property under clause 4.1 until it is paid in full.
7.5Each Package includes two rounds of feedback on the design agreed in the Quotation. Requests must be made in writing within the period in clause 7.3. Alterations beyond those two rounds are chargeable.
7.6Where further alterations are required after the period in clause 7.3, or beyond those permitted by clause 7.5, the Developer will issue a new Quotation. Such work is charged on an hourly basis and the Developer may require payment in advance.
7.7Requests for new pages, different functionality or content changes to completed pages beyond the original Quotation will be quoted separately.
7.8Where search optimisation is included, it applies to the pages forming part of the project and covers page titles, meta descriptions, headings, structured data, image alternative text and the text supplied or written under the Quotation.
7.9The Developer will use reasonable endeavours to build pages that search engines and AI search services can access and interpret, but gives no guarantee of any particular ranking, listing, citation or volume of enquiries.
7.10If an error or issue arises during development which prevents the design or code matching the specification, the Developer may apply the most suitable alternative solution. Once the Website is live, or is ready to go live and requires only Client content, the project is deemed complete.
7.11The Developer applies reasonable skill and care in the provision of the Services at all times.
7.12On request, and following payment of the Final Instalment and any outstanding Fees, the Developer will provide a copy of the Website source files. An administration fee may apply unless the Quotation says otherwise.
7.13On completion the Developer will publish the Website to the live address specified by the Client.
7.14If the Client or a third party edits the Website code after completion, the Developer must be notified, and the Client assumes responsibility for any issues arising. Repair work is chargeable.
7.15Any third-party subscriptions or licences required by software used on the Website are payable by the Client.
7.16The Developer may use subcontractors for all or part of a project.
7.17The Developer keeps a copy of the Website source files while a project is in progress. Where the Care Plan is in place the Developer maintains backups as described in the Quotation. Otherwise it is the Client's responsibility to maintain its own backups.
7.18Communication between the parties will be by email, telephone, WhatsApp or other electronic means, except where agreed otherwise.
8. Accessibility and web standards
8.1The Developer builds and tests against the Web Content Accessibility Guidelines to Level A at the time of handover. Where the Client requires conformance to a higher level, or where updated guidelines are published after handover, the Developer will quote separately for the additional work.
8.2The Developer tests against the HTML and CSS standards current at the time of sale. Where standards change after handover, further work will be quoted separately.
8.3Websites are built to work on current versions of the major browsers, being Google Chrome, Apple Safari, Microsoft Edge and Mozilla Firefox, on current versions of Windows, macOS, iOS and Android. The Developer cannot guarantee correct functionality on every browser and operating system combination, including versions that are no longer supported by their publisher.
8.4Following handover, browser updates, third-party service changes, or changes to domain or hosting configuration may affect how the Website functions or displays. The Developer will quote separately for any resulting work not covered by the Care Plan.
9. Payment terms
9.1The First Instalment is payable on acceptance of the Quotation, is non-refundable, and work will not begin until it is received.
9.2Prices are subject to change without notice, save that an issued Quotation is held for the 30 days stated in clause 2.2.
9.3Fees and additional charges may be subject to VAT, and the Client acknowledges that VAT may be payable in addition to the amounts quoted.
9.4Website design and development Fees are paid in stages: the First Instalment on acceptance of a Quotation, the Final Instalment on completion, unless stated otherwise. Invoices are payable in full within 7 days of the invoice date. No further work commences until each staged payment is made.
9.5Rolling services, including the Care Plan at £50 per month and any search visibility or content service such as the AI Visibility & SEO plan at £497 per month, run on a monthly rolling basis with no minimum term and no exit fee. Either party may terminate on 30 days’ written notice. Fees are invoiced monthly and payable within 7 days of the invoice date. The Developer may increase the Fees once in any 12-month period, on 30 days’ written notice, by no more than the percentage increase in the Retail Prices Index over the preceding 12 months or 3%, whichever is greater. On termination the Client keeps the Website files and the Developer will co-operate in transferring the domain under clause 6.3.
9.6The Client shall pay all amounts due in full without set-off, counterclaim, deduction or withholding, except as required by law. The Developer may set off amounts owing to the Client against amounts payable by the Client.
9.7The Developer may decline further work where invoices are outstanding and may, at its discretion, suspend the Website where Fees remain unpaid.
9.8The Developer is entitled to interest at 8% above the Bank of England base rate from time to time on all overdue amounts, accruing daily from the due date until payment, together with the costs, including legal costs, of recovering them on a full indemnity basis.
10. Liability and warranty
10.1The Developer provides the Website on an "as is" basis and makes no warranty as to fitness for a particular purpose. The Developer does not warrant that the Website will be uninterrupted or error-free.
10.2Where the Website uses third-party software, services or open-source components, the Developer is not liable for faults, bugs, vulnerabilities or failures in those components. Where the Care Plan is in place the Developer will apply available updates as described in the Quotation. Where it is not, updates are not the Developer's responsibility.
10.3Where the Client chooses not to use the hosting arrangement provided by the Developer, responsibility for the security, availability and correct functioning of the Website on that hosting rests with the Client.
10.4Except where the Care Plan expressly provides otherwise, responsibility for backing up the Client's data rests with the Client.
10.5Where the Developer replaces an existing website built by someone else, the Client is responsible for taking suitable backups of that website before the new Website is published.
10.6The Developer is not liable for claims, losses or costs arising from failure to complete the Services within an estimated timescale.
10.7The Developer is not liable for failure to perform for reasons beyond its reasonable control, including telecommunications failure, software or hardware failure, third-party interference, act of government, emergency, industrial action, riot, terrorism or war, or any act or omission of a third-party service.
10.8The Developer is not liable for indirect or consequential loss, including loss of business, profit, revenue, contract, data or anticipated savings.
10.9On handover the Client is responsible for satisfying itself that the files function correctly before use.
10.10Where errors are found in code created by the Developer after handover, and the development platform, domain or hosting configuration has since been changed, the Developer may correct them and may quote separately for doing so.
10.11If the Client enters liquidation or is unable to pay its debts in the normal course of business, the Developer may cancel any project and invoice for work completed, together with any amount due under clause 9.5.
10.12There are laws and taxes that affect online commerce. The Client is responsible for complying with them and will hold the Developer and its subcontractors harmless from any claim, penalty, tax or tariff arising from the Client's online trading.
10.13The Developer may recommend updates to the Website, including for legislative compliance, software compatibility or web standards, and may quote for that work separately. The Developer is not liable for failing to identify or implement such updates outside the scope of the Care Plan.
10.14Nothing in these Terms and Conditions limits or excludes the Developer's liability for fraud or fraudulent misrepresentation, or for death or personal injury resulting from its negligence, or for any other liability that cannot be limited or excluded by law.
10.15Subject to clause 10.14, the Developer's total liability under the Contract, whether in contract, tort including negligence, breach of statutory duty or otherwise, is limited to the total sum paid by the Client for the Services under the Contract.
11. Indemnity
11.1The Client uses the Developer's services at its own risk and indemnifies the Developer against all demands, liabilities, costs, losses and claims, including legal fees, arising directly or indirectly from the Services or from goods or services sold by the Client.
11.2That indemnity extends to all aspects of the project, including Website content and choice of domain name.
11.3The Client further indemnifies the Developer against liabilities arising from infringement of proprietary rights or copyright, misinformation, or defective goods or services supplied by the Client or its third parties.
12. Confidentiality
12.1Neither party will disclose confidential information about the other during or after the term of the Contract, except as directed by that party or as required by law.
13. Data protection
13.1The Developer processes information provided by the Client in accordance with the UK Data Protection Legislation and with its privacy policy.
13.2The Developer will maintain appropriate technical and organisational measures to protect against loss, misuse, destruction and unauthorised alteration of data provided by the Client and held on the Website.
13.3The Client acknowledges that no transmission over the internet can be guaranteed secure, and that while the Developer takes reasonable precautions it cannot guarantee the security of information in transit.
13.4Where the Developer acts as a data controller it will ensure it has obtained any necessary consents and complies with the UK Data Protection Legislation.
13.5Where the Developer acts as a data processor, the Client is the data controller and is responsible for having obtained any necessary consents for personal data processed during the Services.
13.6The Client confirms it has appropriate data protection policies in place that comply with the UK Data Protection Legislation, and indemnifies the Developer against losses incurred as a result of a breach of that legislation by the Client.
14. General
14.1The Developer may terminate the Services immediately, without notice, where the Client is in breach of these Terms and Conditions. No refund is given in that situation and, where applicable, clause 9.5 applies.
14.2If any term is held void or unenforceable, the remaining terms continue in full force.
14.3The Contract is governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
14.4By accepting a Quotation or paying an invoice for the Services, the Client confirms that it has read, understood and accepted these Terms and Conditions and agrees to be bound by them.
14.5The Developer may alter these Terms and Conditions. Changes take effect for new Quotations from the date of publication and do not vary the terms of a Contract already in force.
15. Behaviour
15.1The Developer operates a zero-tolerance policy towards abusive and threatening behaviour.
15.2Threats, threatening behaviour or acts of violence against the Developer's people, clients, suppliers or visitors, whether in person, by telephone, by message, online or by any other means, will not be tolerated. The Developer may end any Contract immediately where this occurs and will report threatening behaviour to the authorities where appropriate.
15.3Where a Contract is terminated for a breach of this policy, outstanding invoices remain payable in full and, where applicable, clause 9.5 applies.
Contact
WDL Digital Ltd trading as Rewired Websites. Registered in England and Wales, company number 12944648. Registered office: 124 City Road, London, EC1V 2NX. Email hello@rewiredwebsites.com.
These terms were last reviewed on 8 September 2026.